Charging
Period
You have a 30 day trial period to use the service absolutely
free. You are then charged for the next 12 months of service
in advance.
How is the service charged?
After your 30 day trial, a reading is taken of the size
of your backup. You are then charged for that price band
of service.
Account upgrades
As the year goes on you may need more space in your backup.
If this happens you will receive an automated email giving
you the option of reducing your backup or paying for the
additional space needed.
Account downgrades
It is not possible to decrease the size of your account
within the billing year. At the start of your next billing
year you will be automatically charged for the lower backup space if you have reduced the amount of data in the account.
What if my account falls below 500
mb?
If your account is below 500 mb at the start of any billing
year you will be extended for that year without any charge.
If during that year you increase the size of your backup above
500 mb you will be emailed with the option to reduce the
backup size or pay for the new price band for the remainder
of the year.
Does removing data from the backup
selections window decrease the size of my backup?
FAQ - Permanently removing information from your backups
FAQ - Making the most of your backups
What is an Account on Hold?
You have reached capacity of your selected service limit
and backups will not occur until you have increased the
account capacity or removed old information from your backup
to free up space.
What is a suspended account?
Accounts will be suspended if you have reached the end of
your billing year and we have been unable to renew your
account with the available credit card details. This information
will be displayed on the daily backup report. At the termination
of your billing year the suspended account will be cancelled
and backed up data will be removed from the server.
How can I cancel an account?
To cancel the service select 'Submit Support Request'
from the Help pulldown menu. Indicate you wish to cancel
the service here. Clicking the Add Report button will time
stamp your request and send it to the PCFort support team.
Please note that as per the terms of the PCFort service agreed to when you first open the PCFort software, cancelling the service within the first 30 days of service will refund the full year's service fee. No refunds will be given after the first 30 days of service. |
